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Subject Topic: PH unable to connect to controller Post ReplyPost New Topic
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bobw
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Posted: January 12 2010 at 22:17 | IP Logged Quote bobw
PH has been working for several months but now it can't connect to the PLC. isresponding is working threw the device manager. If I look into the "about box" of PH it tells me NOT connected ID INsteon device manager controller

Edited by bobw - January 12 2010 at 23:17
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grif091
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Posted: January 13 2010 at 06:08 | IP Logged Quote grif091
Double click on the blue T shaped Icon in the system tray and compare to the following PLC connect activity.

ui:getplcstatus
PLC:getPLCstatus=beginlist
port=USB4
connected=True
firmware=2.13
id=11.F3.CB
devicetype=InsteonPLC-USB
lastErrorMsg=#0:
endlist
uifinished:getplcstatus
ui:getlinks
uifinished:getlinks
ProgressStart
ProgressMax=1024
Progress=0%,0,1024
Progress=12%,128,1024
downloadTimer started
timerActivate enabled
Progress=25%,256,1024
Progress=37%,384,1024
Progress=50%,512,1024
UI:ConnectedAndReady
Progress=62%,640,1024
SDM:DM=active,1.01.138.308,1/13/2010 6:03:54 AM,responded,11.F3.CB,2.13,xdevices=True
starttime=00:08
Progress=75%,768,1024
Progress=87%,896,1024
ProgressEnd=True
ProgressStart
ProgressMax=1024
Progress=0%,0,1024
Progress=12%,128,1024
Progress=25%,256,1024
Progress=37%,384,1024
Progress=50%,512,1024
Progress=62%,640,1024
Progress=75%,768,1024
Progress=87%,896,1024
ProgressEnd=True

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bobw
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Posted: January 13 2010 at 17:39 | IP Logged Quote bobw
I typed in the cmds

ui:getplcstatus
PLC:getPLCstatus=beginlist
port=USB4
connected=True
firmware=2.13
id=0E.D7.FD
devicetype=InsteonPLC-USB
lastErrorMsg=#0:
endlist
uifinished:getplcstatus
ui:getlinks
ProgressStart
ProgressMax=1024
Progress=0%,0,1024
Progress=12%,128,1024
Progress=25%,256,1024
Progress=37%,384,1024
Progress=50%,512,1024
Progress=62%,640,1024
Progress=75%,768,1024
Progress=87%,896,1024
ProgressEnd=True
PLC:getlinks=beginlist
endlist
uifinished:getlinks
ui:ConnectedAndReady
PLC:ConnectedAndReady=ERROR:unknown command
uifinished:ConnectedAndReady
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BeachBum
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Posted: January 13 2010 at 17:45 | IP Logged Quote BeachBum
I wonder where this is coming from? ui:ConnectedAndReady Do you have anything triggering at startup?

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bobw
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Posted: January 13 2010 at 18:27 | IP Logged Quote bobw
I typed it in. tried to follow the post above
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bobw
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Posted: January 13 2010 at 18:29 | IP Logged Quote bobw
it looks to me like SHDM is talking to the PLC but PH can't find smart home device manager
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grif091
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Posted: January 13 2010 at 20:06 | IP Logged Quote grif091
You do not see the blue T shaped Icon in the system tray when you start Powerhome?

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bobw
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Posted: January 13 2010 at 21:02 | IP Logged Quote bobw
yes and by clicking on it I can put it into DM mode, all commands work from there but PH is still trying to connect to the controller.   
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grif091
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Posted: January 13 2010 at 21:31 | IP Logged Quote grif091
If the blue T shaped Icon appears in the system tray PH is loading SDM3. What level SDM3, 308 or 235 are you running. If not 308, execute the 308.bat file in the Device Manager subdirectory in the Powerhome program files. Did you recently get a USB driver update from Microsoft.

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bobw
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Posted: January 14 2010 at 19:00 | IP Logged Quote bobw
I've run the 308 batch still no change
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dhoward
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Posted: January 14 2010 at 20:01 | IP Logged Quote dhoward
Bob,

Any recent changes in your system or did this just start out of the blue? Also, what OS are you running? If you say Vista, then I might know whats going on.

Let me know and we'll proceed from there.

Dave.
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bobw
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Posted: January 14 2010 at 20:12 | IP Logged Quote bobw
Vista Home

No changes except it is setup to auto update
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dhoward
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Posted: January 14 2010 at 21:23 | IP Logged Quote dhoward
Bob,

Did you install PowerHome in the default install directory (c:\program files\powerhome) or did you install into the Vista recommended directory (c:\powerhome)?

Im suspecting that you're in the c:\program files\powerhome and that auto-update may have affected settings concerning UAC. If you are installed into c:\program files\powerhome, I would copy your pwrhome.db and pwrhome.ini files to a safe location (these two at the minimum...if you're using plugins or have custom webpages, etc. then you'll want to copy those files as well). Check the date/time of the pwrhome.db and pwrhome.ini files to make sure that have the date/time you shut PowerHome down so you know you have the right ones. Next uninstall PowerHome and manually delete the PowerHome directorys. Follow these Vista instructions:

Install in c:\powerhome as an administrator

Copy over any files you had previously saved

pwrhome.exe should not be in XP compatibility mode and should not be run as administrator. UAC can be enabled.
sdm3.exe should have properties set for ALL USERS to run in XP compatibility mode.

May have to manually launch PowerHome as administrator a couple of times before its able to successfully launch sdm3.exe without errors.

Give that a try and lets see where we get.

Dave.
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