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GSOUZA
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| Posted: July 20 2007 at 18:18 | IP Logged
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hello, i quit.
i cant put my PH .11 to run more than 1 or 2 days without PLC crash.
i tried everything: SMD 235 and 308. reset PLC, clear PLC database and upload a new one. download core again.
it was working fine with the .10 version.
now every 2 days i need to reset plc and restart SDM.
dont know what to do.
any sugestions welcome :)
thanks
Gustavo
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kenbr
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| Posted: July 21 2007 at 11:59 | IP Logged
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i'm also using this version (.11) with xp sp2 and have had a second lockup in 3 days. this morning my system was locked so tight that i had to resort to hitting reset to finally get it to shut down. ph and its sdm had 100% of the cpu and a normal shutdown even hung.
the plc did not lock. upon reboot and restarting ph everything is working again. i did not power cycle the plc.
this is pretty much of a show stopper for me. i have not tried the older sdm in the ph directory. perhaps i should give that a try.
i did apply the patch that beachbum suggested would improve my cpu useage (it spikes to 100% every 30 seconds or so). this did not seem to have any effect in my situation.
before i throw in the towel, i'm assembling a testbed xp system out of spare parts here. the only ap on it will be ph and some antivirus software. perhaps a fresh xp install and a dedicated system will make a difference.
any other ideas?
thanks!
ken
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TonyNo
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| Posted: July 21 2007 at 13:01 | IP Logged
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I've been running the latest beta release with the patch and SDM 308 on XP SP2 and having no lockup issues.
You guys must have something in common. Let's discuss!
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kenbr
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| Posted: July 21 2007 at 16:20 | IP Logged
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athlon xp 2400+ proc system with 512 meg of ram. plenty of disk. norton antivirus software. xp sp2 system, up to date with patches. PH was clean installed and i've been starting the SDM manually from the PH home directory since my first lockup.
one of the reasons i'm building the testbed system is to eliminate the hardware and software on the original system.
the version of the plc shows "2.1" on the back.
what else would you like to know?
ken
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kenbr
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| Posted: July 22 2007 at 12:45 | IP Logged
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i haven't gotten my testbed system installed yet, probably today sometime, but i'm noticing another behavior that i'd like to ask about.
i have some track lighting in my hallway that is controlled by button one on my KPL. normally, this lighting is dimmed to about half, but sometimes down to 25% or so. prior to running PH, the lighting there functioned normally.
with PH running, the lighting controlled by button one will flash periodically. doesn't appear to be on/off, but it'll brighten and then return to its normal dimmed state appearing like the light flashed once. i can see no regular pattern and it's more evident the more it's dimmed.
any ideas what this is? is this happening when PH polls the KPL status, or something like that perhaps? KPL bug that i haven't been able to find in the message archives?
thanks..
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TonyNo
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| Posted: July 22 2007 at 15:31 | IP Logged
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kenbr wrote:
| what else would you like to know? |
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Let's see what Gustavo has.
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ginigma
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| Posted: July 22 2007 at 22:27 | IP Logged
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Ken,
Regarding the flashing lights, do they flash only when there's Insteon traffic? That's been discussed to death on the Smarthome boards. It's not a PH issue. I haven't noticed that on my KPL, but I only have one KPL with a load, and it's hardly ever dimmed.
As for the other issue, I don't have a clue. I'm running XP Pro on a no-name box, pretty well patched, SDM 308, and it's been fine. Sorry to hear about your problem.
__________________
Insteon (40 devices) ^ PowerHome (435 links) ^ Logitech Harmony 880
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kenbr
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| Posted: July 23 2007 at 00:26 | IP Logged
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hi ginigma,
i assume that the kpl load flashes with insteon traffic. but, i'm just not sure. so, you're saying that this is an instion issue? ok.. didn't think it was PH, but curious since it hasn't done that with just the PLC and internal timers. thanks for the info.
i did run up my xp testbed box today and we'll see how that compares with my other xp box. system load is very high with just PH running. not a problem, but not expected. this is a fresh xp sp2 install, so this should provide a good baseline.
hopefully, Gustavo will let us know a little about his system.
ken
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GSOUZA
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| Posted: July 23 2007 at 03:33 | IP Logged
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i got the exactly momment when my PLC hangs and need to remove it from power to reset and plug it again to work.
PLC:receiveinsteonraw=02 05 69 0D 04 EF 5D 65 11 06
PLC:eventraw=03
PLC:eventraw=02
PLC:eventraw=03
PLC:receiveinsteonraw=02 04 EF 5D 05 89 CA 41 11 06
ui:srq:srir=00 00 00 03 CE 93 0F 19 00
uifinished:srq:srir=00 00 00 03 CE 93 0F 19 00
si:06 6B 7A 03 CE 93 0F 19 00
usbunplugged=4287,4,1024,,,
usbarrival=4287,4,1024,SmartHome,SmartHome PowerLinc USB E,
ui:srq:srir=00 00 00 03 CE 93 0F 19 00
uifinished:srq:srir=00 00 00 03 CE 93 0F 19 00
PLC:srq:SRIR=send failed
si:06 6B 7A 03 CE 93 0F 19 00
ui:srq:srir=00 00 00 03 CE 93 0F 19 00
uifinished:srq:srir=00 00 00 03 CE 93 0F 19 00
it says USB unplugged. but its plugged all the time. never saw this error with PH .10.
BTW, i use a windows 2003 server running on a pentium 4 2.80Ghz/800/ 2MB cache, 2 GB ram, only for networking routing/firewall and insteon automation.
cya,
Gustavo
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BeachBum
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| Posted: July 23 2007 at 10:11 | IP Logged
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I was able to duplicate some of the error message by briefly unplugging the USB and plugging it back in. It did not create a locked up condition and I also didn't receive "PLC:srq:SRIR=send failed". I created a power failure with different results but no lock up. I wonder if you have an intermittent USB problem on the system that PH ver 11 is having trouble handling error recovery with.
__________________
Pete - X10 Oldie
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snhroc
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| Posted: July 23 2007 at 20:50 | IP Logged
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Still no luck 
I tried an uninstall, deleted everything, and reinstalled and then restored database. Still not seeing communicating with SDM.. Perhaps something in my registry is hosed?
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GSOUZA
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| Posted: July 24 2007 at 00:44 | IP Logged
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I changed USB cable and USB port just in case.
testing again with SDM 235.
only today, i had 4 PLC hangs.
maybe a faulty PLC?? i have a new one. i will change it after this test.
l8rs,
Gustavo
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kenbr
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| Posted: July 24 2007 at 00:46 | IP Logged
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i'll just make a quick post since it seems my problem and gustavo's are different things...
i did run up my testbed system: xp pro sp2 on an older athlon system xp 1100+ with 1.5 gig ram. nothing else is installed except for tight vnc and an anti virus program. the unit is physically in a different part of the house and the plc is plugged into a different circuit.
lasts about 6 hours until i have to hit the front panel reset. this is with the .11 release and the latest, included with ph, sdm.
so... i just wanted to eliminate some oddity with my main system and i've done that. i know lots of you are running with no problems at all. perplexing.. so..
thanks for all the suggestions.
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kenbr
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| Posted: July 24 2007 at 09:04 | IP Logged
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i've changed out the usb cable too and have also gone to the v. 235 sdm this morning. also, i turned status scan off, but the cpu useage is still 50%. we'll see how it does today.
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dhoward
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| Posted: July 24 2007 at 15:32 | IP Logged
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Ken and Gustavo,
Give the latest alpha version a try and see if it fixes any of the errors you're having. You can get it from this thread: http://power-home.com/forum/forum_posts.asp?TID=1370&PN=1.
It includes alot of fixes and may possibly have yours fixed.
Ken,
Not sure why PowerHome would be spiking your CPU, but can you correlate the spike with something in the PowerHome eventlog? If you can see that the spike occurs when a particular macro or trigger or command runs, then it might help me to isolate what is causing the problem.
Concerning your KPL flashing...this is a well-known Insteon problem on earlier revision switches. The KPL that has the load that is flashing can be swapped out with SmartHome (for free) for a newer revision. This problem happens when a light is dimmed and Insteon traffic occurs. You wouldnt have noticed this problem earlier with just a PLC because you normally wouldnt have alot of background Insteon traffic. PowerHome defaults to constantly polling Insteon devices for status and changes every 10 seconds so will naturally create alot of Insteon traffic and thus exacerbate the problem. You could turn off the Background Polling or the Status scanning and effectively reduce or eliminate the problem, but the best thing would be to replace the switch with the newer fixed version.
Gustavo,
The USBUNPLUGGED in the SDM troubles me. This would be completely unrelated to PowerHome since this message is occuring between the PLC and the SDM before PowerHome even gets involved. It's possible that it is related to the SDM being run as a service or the actual user that is doing the running, but it seems more likely to be hardware related. I would suspect a problem with the PLC since you've already tried changing the cable and port. However, since you've only acquired the problem with .11, you may want to try NOT running as a service to rule that out or even renaming your .11 install and renaming your .10 install to see if .10 has the problem or not.
Let me know how it goes,
Dave.
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GSOUZA
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| Posted: July 24 2007 at 17:38 | IP Logged
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dhoward wrote:
Gustavo,
The USBUNPLUGGED in the SDM troubles me. This would be completely unrelated to PowerHome since this message is occuring between the PLC and the SDM before PowerHome even gets involved. It's possible that it is related to the SDM being run as a service or the actual user that is doing the running, but it seems more likely to be hardware related. I would suspect a problem with the PLC since you've already tried changing the cable and port. However, since you've only acquired the problem with .11, you may want to try NOT running as a service to rule that out or even renaming your .11 install and renaming your .10 install to see if .10 has the problem or not.
Let me know how it goes,
Dave.
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Dave, im not running PH as a service for a few days now. To many problems for me, because of remote desktop. my server is located over a cabinet in my service area. after i run it when windows starts, some problems fixed. yesterday after i change the USB cable and USB port and SDM to 235, PH runs fine till now.
im doing another test now with all the patchs and i return to SDM 308. tomorrow i will post news about it.
thing to note:
1. I never had this problem with .10
2. after change USB cable and port, using SDM 235 = no problem. at least for 1 day :)
3. runing as service is a problem for me. maybe later.
I dont know if my insteon network statistics is good or not. if possible, how can I show you the statistics so you can tell me if its good? is there any log file i can send to you or put here?
thx.
Gustavo
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kenbr
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| Posted: July 24 2007 at 17:40 | IP Logged
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Dave,
thanks. got the updates, installed them, and went back to the current SDM. we'll see how this does.
noted on the KPL. thanks on that and i'll give them a call.
my cpu useage hits between 98 and 100% when the "Insteon SDM Log" window is active. so, this happens about every 30 seconds. if i turn status update off, then the use sits around 40%. i'm not sure that this is a big issue for me since everything gets done ok. i've got a few things to check yet, like motherboard drivers, etc., and will report back on that as well.
thanks again,
ken
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kenbr
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| Posted: July 25 2007 at 00:47 | IP Logged
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well, uptime was maybe 6 hours (well, 6 until i noticed, but looks like only 3 before it started having problems) until PH took 92% cpu solid. i could get it to react, but i'd click and wait 30 or 40 seconds, then do the next task in PH. i tried turning off status updates to see what would happen. couldn't see that it made any difference. clicked the reinit button and waited a long time... like 20 minutes before i started trying to kill the process since nothing had happend other than the box with the red type came up from PH.
to give you an idea how choked the system was, its display time, down in the status bar reads "7:11" but the real time is 9:28.
i was going to try and grab some logs out of the SDM, but i'm just going to have to hit reset. if there's any info you'd like i'll send what i can.
edit: might not work for me for timed events, but well worth the purchase price for the ability to program links and backup devices!
ken
Edited by kenbr - July 25 2007 at 10:43
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GSOUZA
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| Posted: July 26 2007 at 14:37 | IP Logged
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Dave,
2 days now and no problems yet :)
Im running all the patches you said and no more problems. Im running SDM 308 and not running as a service.
seems that my problem is done.
1 thing i noted is that after aply the patches, when i close PH, the SDM dont close after. i need to close SDM manually. is this correct?
cya
Gustavo
Edited by GSOUZA - July 26 2007 at 14:39
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dhoward
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| Posted: July 26 2007 at 18:02 | IP Logged
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Ken,
Would you mind emailing me your database file (pwrhome.db)? I'd like to load it up and see if there's anything out of the ordinary causing the problem. What you're describing shouldnt happen and if I can locate the problem, then I'll put a fix in for it.
Thanks,
Dave.
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PowerHome Messageboard : PowerHome General
Topic: PLC, SDM and PH .11 Version
