| Author |  | 
      
        | GadgetGuy Super User
 
  
  
 Joined: June 01 2008
 Location: United States
 Online Status: Offline
 Posts: 942
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          About an hour ago PH failed with a critical error and a red screen.
           | Posted: January 01 2019 at 20:27 | IP Logged |   |  
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 I am unable to restart PH without encountering this Red Screen.  I have restarted the PH Computer, and I have replaced the active database with the saved db from yesterday, but upon restart the Red Screen of Death still appears.
 
 Hopefully Error #39 is a good clue as to what to do next.  At the moment I'm stumped.
 
 Help Dave !
   
 __________________
 Ken B - Live every day like it's your last.  Eventually, you'll get it right!
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        | smarty Super User
 
  
  
 Joined: May 21 2006
 Location: United States
 Online Status: Offline
 Posts: 729
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          Ken,
           | Posted: January 02 2019 at 06:45 | IP Logged |   |  
           | 
 |  I don't know the PH error you mention, but I do know that your a PH version behind (2.1.5c - the most current is 2.1.5d).
 
 See this:
 **Update - A culmination of all minor fixes is
 available here: http://www.power-
 home.com/download/ph215d.zip. Just download
 and unzip into your PowerHome directory overwriting
 any existing files (shutdown PowerHome first of
 course). Version will show 2.1.5d when complete. This
 is still essentially 2.1.5c with all fixes to date
 applied.
 
 
 __________________
 Elk - Insteon - BlueIris - DMC1 - PowerHome - XLobby - HA_Bridge w/Dots - Brultech
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        | GadgetGuy Super User
 
  
  
 Joined: June 01 2008
 Location: United States
 Online Status: Offline
 Posts: 942
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          Smarty -  Thanks.
           | Posted: January 02 2019 at 06:59 | IP Logged |   |  
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 |  
 Yup, call me lazy, but when I noticed (late) that
 2.1.5d was released I thought I'd just wait for the
 new PH release, but that was many months ago and
 Version 3? clearly is still in the oven. So bad
 initial decision on my part.
 
 Since there is nothing I can do at the moment to get
 PH running again (it crashes within 2 seconds of
 loading) I was going to try a reinstall and would have
 forgotten about "d" and reloaded "c" so your reminder
 was perfectly timed.
 
 Many thanks and Happy New Year.
   
 
 __________________
 Ken B - Live every day like it's your last.  Eventually, you'll get it right!
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        | GadgetGuy Super User
 
  
  
 Joined: June 01 2008
 Location: United States
 Online Status: Offline
 Posts: 942
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          Dang.
           | Posted: January 02 2019 at 07:17 | IP Logged |   |  
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 Updated to "ph215d" but still INSTANTLY get screen of
 red death upon attempting to start PH.
 
 Maybe time for total reinstall not just an overlay of
 replacement files.
 
 Dave if you're around any suggestions about recovery?
 ken
 
 __________________
 Ken B - Live every day like it's your last.  Eventually, you'll get it right!
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        | GadgetGuy Super User
 
  
  
 Joined: June 01 2008
 Location: United States
 Online Status: Offline
 Posts: 942
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          Hot Dog !!  Got 'er going.
           | Posted: January 02 2019 at 15:01 | IP Logged |   |  
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 Uninstalled PH and cleaned out Registry and any rogue
 files I could find, then did an install of 2.1.5d and
 even accepted the 2.1.5d default database file
 (pwrhome.db) to start with.
 
 That worked, so I replaced that db with my last
 snapshot before the failure day (to be safe) and PH
 started up OK.
 
 Whew.  I have a few things in the house that the ONLY
 way I can control them is via PH, so when it is
 completely down I can be SOL.
 
 Things are up and running here again so its a good day
 in Lake Wobegon.
   
 
 __________________
 Ken B - Live every day like it's your last.  Eventually, you'll get it right!
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        | dhoward Admin Group
 
  
  
 Joined: June 29 2001
 Location: United States
 Online Status: Offline
 Posts: 4447
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          Ken,
           | Posted: January 02 2019 at 18:13 | IP Logged |   |  
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 I've been without internet access the last
 couple of days so didn't get your message
 until now.  Have never seen that error
 before so definitely looks like something
 became corrupted with your installation.
 Reinstalling was the correct course of
 action as you figured out. Glad to hear
 that you didn't have to redo your database
 
  . 
 Dave.
 
 
 
 
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