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Gadgets
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| Posted: February 26 2008 at 22:52 | IP Logged
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Hi guys,
I tried to show my son how to use the email control in PH. Nothing happened. I checked things out as far as I could remember and it all seemed ok, I haven't done anything with it since I got it working solidly. I looked at the Help->about->plugins page, and it says the email plugin is disabled. How did this happen, and how do I re-enable it?
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TonyNo
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| Posted: February 27 2008 at 00:10 | IP Logged
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Go into setup, plugins, and see if the Active check box is checked.
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Gadgets
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| Posted: February 27 2008 at 00:28 | IP Logged
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TonyNo wrote:
| Go into setup, plugins, and see if the Active check box is checked. |
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Yes it is.
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TonyNo
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| Posted: February 27 2008 at 07:23 | IP Logged
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Dang. I figured that was it. 
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BeachBum
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| Posted: February 27 2008 at 09:25 | IP Logged
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Tony, could it be because it isn’t registered?
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Gadgets
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| Posted: February 27 2008 at 11:06 | IP Logged
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BeachBum wrote:
| Tony, could it be because it isn’t registered? |
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It is registered, if you mean by "mergeing" the file into the registry. I just don't understand why it stopped. Maybe I should un-install it and re-install it??
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BeachBum
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| Posted: February 27 2008 at 11:10 | IP Logged
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That's what I would try. Gremlins are at work...
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Gadgets
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| Posted: February 27 2008 at 20:58 | IP Logged
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Alright, I un-installed the plugin, even manually deleted all the references to it in the registry.
Re-registered it, re-installed it, rebooted PH, and then rebooted the whole PC. Plugin still shows "disabled"
Now I've been thinking about this, and looked through the event logs, it seems to have stopped working right around the time Dave made the new version of the CID plugin for us Bell Canada users. Is it possible they are conflicting and the CID plugin is winning out???
Not sure what else to do here
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BeachBum
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| Posted: February 28 2008 at 09:06 | IP Logged
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Have you tried to “disable” CID plugin to test your thought?
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Gadgets
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| Posted: February 28 2008 at 12:12 | IP Logged
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BeachBum wrote:
| Have you tried to “disable” CID plugin to test your thought? |
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No not yet, it took me so long to get that to work I'm afraid to touch it. I guess I might have to though.
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BeachBum
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| Posted: February 28 2008 at 12:16 | IP Logged
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If that is the problem then Dave needs to know...
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Gadgets
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| Posted: February 28 2008 at 12:27 | IP Logged
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I was thinking today (that doesn't always happen). I backed up my database before I messed with the CID macro.
So not sure if I did this right, I just un-checked the "Active" box for the CID plugin, reinnitialized PH and it disappeared from the Help->About->Plugins list, leaving on the email one, which still showed "disabled". So I then unchecked the Email plugin Active box, and re-initialized, both were then gone. Turned the email plugin back on, reinnitialized and email is back showing, but still disabled  I hope Dave chimes in on this soon...
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dhoward
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| Posted: February 28 2008 at 14:24 | IP Logged
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From the screenshot in the first post, it appears that PowerHome wasnt able to load the plugin at all. The very first line shows a 0 and the SDK version and plugin version are both 0. With these values as they are, PowerHome has not been able to initialize or communicate with the plugin at all.
Now, why is this happening? A couple of things to check. In the plugins screen where you've given the plugin an ID of EMAIL, make sure that your "Launch Data" is set to: PHPI.Email
For initialization data, you should have a number representing the number of seconds to automatically check for new email. If you want to manually check, then put a 0 in this field. Main thing is to not leave it blank.
Any changes made to the plugins screen will require a reinit to take effect.
With the plugin data properly setup, make sure that the email plugin is properly registered. It's an activex control, but you cant use the regsvr32 command to register and must instead merge the registry entries contained in the emailpi.reg file (located in the plugins directory). You may need to edit this file down towards the end and set the directory to the proper location of the file.
Let me know how this goes,
Dave.
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Gadgets
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| Posted: February 28 2008 at 15:05 | IP Logged
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dhoward wrote:
| From the screenshot in the first post, it appears that PowerHome wasnt able to load the plugin at all. |
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and that info hasn't changed, still shows all zeros.
Quote:
Now, why is this happening? A couple of things to check. In the plugins screen where you've given the plugin an ID of EMAIL, make sure that your "Launch Data" is set to: PHPI.Email |
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It is, as shown in thie screen shot:
Quote:
| For initialization data, you should have a number representing the number of seconds to automatically check for new email. If you want to manually check, then put a 0 in this field. Main thing is to not leave it blank. |
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As shown above, it is currently at 120 Ihad changed it to 10 for testing but have since put it back.
Quote:
| Any changes made to the plugins screen will require a reinit to take effect. |
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I've reinitialized, restarted PH, AND rebooted the PC... no effect at all.
Quote:
| With the plugin data properly setup, make sure that the email plugin is properly registered. It's an activex control, but you cant use the regsvr32 command to register and must instead merge the registry entries contained in the emailpi.reg file (located in the plugins directory). You may need to edit this file down towards the end and set the directory to the proper location of the file. |
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See these two screen shots to confirm registration. I did the "merge" thing. Also, have triple checked the path to the .reg file, it is correct and has not changed since this was all working.
Next plan?
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dhoward
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| Posted: February 28 2008 at 20:22 | IP Logged
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Everything looks good, but there must still be something failing with the registration. Im suspecting something along the lines of the problems we had with the ScriptServer registration running on Vista and the keys being under ROOT instead of LOCAL MACHINE.
Try copying this new file 2008-02-28_202139_emailpi.reg.txt to the plugins directory. You can delete the old file and be sure to rename it without the .txt extension. Merge it, reinit PowerHome and lets see where that gets us.
Dave.
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Gadgets
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| Posted: February 28 2008 at 22:04 | IP Logged
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It got us no where.
Deleted the old file
Renamed the new file
Checked the path to the file near the bottom - OK
Merged successfully
Re-init PH - no change
Re-booted PC & PH - no change
All values for the plugin still show zeros.
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Gadgets
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| Posted: February 28 2008 at 22:06 | IP Logged
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by the way, I appologize for the bigger then needed images in the posts above. My main PC crapped out today, so I was using the server and it only has paint on it, and for some reason wouldn't let me crop the images down.
Thanksfully the main PC is back running now... I hate computers!
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cmhardwick
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| Posted: February 29 2008 at 08:32 | IP Logged
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They are definitely a Love/Hate relationship for most of use 
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Gadgets
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| Posted: March 04 2008 at 12:54 | IP Logged
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OK everyone, here is the update on my email plugin not working:
Had Dave do a remote session with the computer last night, he spent about an hour going through everything. Turns out if you set the plugin time (to check email) to zero so you have to manually run it, the plugin loads. Manually entering a formula in the Multi-Editor has the formula result to a "2" which means it is having trouble logging into the email server through your MAPI client. Triple checked the password setting etc. and they were correct. Then we found that OE was no longer the default MAPI client.... it's the only email client on the machine... so we told it again it was the default, and re-tried. Results were still the same. The odd thing was though, if you used OE to check the mail itself, it got it! So it was a communication problem between PH and OE. After several different attempts by Dave punching in a variety of commands in PH, we decided to stop. Dave was going to do some testing on his end, and I was going to un-install then re-install OE just because of the fact it had decided on it's own not to be the default mail client.
I have now done that... guess what... the email plugin loads, and is not only checking email but responding to the control emails as well!
So what's the moral of this story??? Anyone????
Outlook Express SUCKS!
Now on a good note, PowerHome has the best company support I have EVER seen.
Edited by Gadgets - March 04 2008 at 12:57
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Topic: Plugin Disabled
